Terms & Conditions

1. About These Terms

These Terms and Conditions ("Terms") govern the use of the Razer Clean website at razerclean.co.za and the professional cleaning services provided by Razer Clean ("we", "us", "our"), a business operating in South Africa. By booking a service or using our website, you agree to these Terms in full.

2. Booking & Quotes

• All prices displayed on our website are estimates only. A final confirmed quote will be provided before work begins.
• A booking is confirmed once you receive a written confirmation from Razer Clean via email or WhatsApp.
• We reserve the right to adjust the quoted price if the actual scope of work differs materially from what was described at the time of booking (e.g., an unusually dirty property or additional rooms not mentioned).
• Recurring bookings are subject to a minimum 48-hour cancellation notice. No lock-in contract applies.

3. Cancellations & Rescheduling

• Cancellations must be communicated at least 24 hours before the scheduled appointment.
• Late cancellations (less than 24 hours) may incur a cancellation fee of up to 50% of the quoted price.
• Same-day cancellations (less than 2 hours before arrival) may be charged in full.
• Razer Clean reserves the right to reschedule in the event of staff illness, extreme weather, or force majeure. We will provide as much notice as possible.

4. Payment

• Payment terms will be confirmed at the time of booking.
• We accept EFT (bank transfer), cash, and other payment methods as advised at the time of booking.
• Invoices are due on completion of the service unless otherwise agreed in writing.
• For recurring services, payment is due within 3 business days of each service.

5. Access to Your Property

• You are responsible for providing safe and unobstructed access to the property at the agreed time.
• You must disclose any known hazards (e.g., broken glass, pest infestations, biohazards) before the clean begins.
• Our staff may refuse to perform work in conditions that pose a health or safety risk.
• You must ensure children and pets are kept away from the work area during the service.

6. Satisfaction Guarantee & Complaints

• If you are not satisfied with the quality of our work, please notify us within 24 hours of service completion.
• We will return to remedy any missed areas at no additional cost, subject to reasonable verification.
• Complaints must be submitted in writing using our online complaints form or by emailing info@razerclean.co.za.
• Supporting photos are required. You must supply clear photographs of the area(s) in question when submitting a complaint. Photos must be taken before any remediation or tidying is done to the affected area. Complaints submitted without supporting photographic evidence may take longer to resolve or may not qualify for a remedy.
• Photos may be sent via WhatsApp to 060 306 4558 or by replying to your booking confirmation email with the images attached.
• Razer Clean reserves the right to use complaint photos internally for quality control and staff training purposes.
• Refunds are assessed on a case-by-case basis. We do not offer automatic refunds after a service has been rendered.

7. Liability

• Razer Clean carries public liability insurance. We take responsibility for damage caused by our staff during the course of a clean.
• Claims for damage must be reported within 24 hours of the service. Claims reported after this period may not be accepted.
• We are not liable for pre-existing damage, normal wear and tear, or damage resulting from incorrect product labelling or inadequate surface preparation.
• Our total liability for any single claim is limited to the value of the service in question.
• We are not liable for any indirect or consequential losses.

8. Intellectual Property

All content on the Razer Clean website — including text, images, logos, and design — is the property of Razer Clean and may not be reproduced without prior written permission.

9. Privacy

Your use of our website and services is also governed by our Privacy Policy, which forms part of these Terms.

10. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts. Consumer rights under the Consumer Protection Act (Act 68 of 2008) are not affected by these Terms.

11. Changes to These Terms

We reserve the right to update these Terms at any time. The "Last updated" date at the top of this page reflects the most recent version. Continued use of our services after changes constitutes acceptance of the updated Terms.

12. Contact Us

For any questions about these Terms, contact us at info@razerclean.co.za or 060 306 4558 (WhatsApp).