Privacy Policy | Razer Clean

1. Who We Are

Razer Clean ("we", "us", "our") is a professional cleaning services company operating in South Africa, with a registered address at 13 Iris Road, Primrose. We are the responsible party for your personal information under the Protection of Personal Information Act, No. 4 of 2013 (POPIA).

2. Information We Collect

We collect personal information you provide when:

Submitting a booking or quote request (name, phone number, email address, service address, service preferences)
Contacting us via WhatsApp, email, or phone
Opting into marketing communications
Browsing our website (via cookies — see our Cookie Policy)

3. How We Use Your Information

We process your personal information to:

Confirm, schedule, and deliver your cleaning service
Send you booking confirmations and service reminders
Generate and communicate quotes and invoices
Respond to your queries and support requests
Send promotional offers and updates — only if you have opted in
Improve our services and website
Comply with our legal and tax obligations

4. Lawful Basis for Processing

We process your personal information on the following grounds under POPIA: (a) to fulfil a contract with you or take pre-contractual steps at your request; (b) to comply with a legal obligation; (c) with your consent (for marketing communications); and (d) for our legitimate interests in operating and improving our business, where these do not override your rights.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

Our cleaning teams — only the details necessary to fulfil your booking
Service providers — such as Google (Google Sheets for booking management, Google Analytics), Resend (email delivery), and payment processors — under data processing agreements
Authorities — if required by law or to protect our legal rights

6. How Long We Keep Your Information

We retain booking records for 5 years to comply with tax and accounting obligations. Marketing opt-in records are retained until you unsubscribe. Website usage data collected via analytics cookies is retained for up to 26 months. We delete or anonymise your information when it is no longer needed.

7. Your Rights Under POPIA

You have the right to:

Know whether we hold personal information about you
Access a copy of the personal information we hold about you
Request correction of inaccurate, incomplete, or outdated information
Object to the processing of your personal information
Request deletion of your personal information, subject to legal retention requirements
Withdraw consent for marketing communications at any time
Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, email us at info@razerclean.co.za. We will respond within 30 days.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Booking data is stored in access-controlled Google Sheets.

9. Cookies

Our website uses cookies. For full details on the cookies we use and how to manage them, please read our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact & Complaints

For any privacy-related questions, contact us at info@razerclean.co.za. If you are dissatisfied with our response, you may lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.